Hello there! I'm Sanza, a Senior UX Designer currently at Multichoice / CanalPlus, living in Johannesburg. I've spent the last 10 years designing digital products across fintech, banking, and media for the South African market.
I've led UX work at Standard Bank and FNB, designing for accessibility, inclusion, and real-world constraints like load-shedding and multilingual access — and I'm currently exploring product strategy and design leadership roles.
Leading UX on innovation showcases and product briefs for DStv's TV platform — exploring how mobile and voice extend the living room experience, working closely with cross-functional teams on feature direction.
A concept reimagining how DStv subscribers control their viewing experience — gesture-based TV control paired with a secondary screen voice assistant, presented as a 10-minute innovation showcase.
Worked on banking platform improvements with a focus on accessibility and inclusive design — designing for South Africa's underbanked population, multilingual needs, and connectivity constraints.
A WCAG-grounded UX framework covering cognitive load, USSD fallback flows, multilingual support, and offline-resilient banking journeys for the South African context.
Three years designing core banking flows — placeholder description, tell me about your key project here and I'll write this properly.
Placeholder project description — let me know the actual project from your time at FNB and I'll build out a full case study to match.
Open to product strategy and design leadership conversations — or just a good UX debate.
DStv subscribers consistently cited the remote as a pain point — too many buttons, lost between couch cushions, no integration with their phones. The Mobile Companion concept reimagines the control layer entirely.
This was an internal innovation showcase project — a 10-minute pitch to senior stakeholders demonstrating a near-future DStv experience that leverages the phone as a primary interaction surface.
UX laws shaped every decision: Fitts' Law drove touch target sizing, Hick's Law reduced the gesture vocabulary to five core actions, and the Peak-End Rule informed the demo narrative.
The people who need digital banking most — first-time account holders, township residents, users with feature phones or intermittent data — are the people most poorly served by existing banking app UX.
The framework spans WCAG accessibility compliance, cognitive load reduction for low-literacy users, USSD fallback flows for feature phone users, multilingual support, and load-shedding-resilient offline states.
It draws on direct application of inclusive design principles, with particular attention to the underbanked population in peri-urban and township environments.
Tell me the real project you want featured from your time at FNB — what the problem was, who it was for, and what you actually shipped — and I'll write this section properly.
For now this page exists so the navigation flow works end to end. Once you give me the details, I'll swap in real content, insights, and outcome metrics just like the other case studies.